Oregon: How to File a Property Insurance Complaint and Protect Your Rights

Oregon Division of Financial Regulation (DFR)

Purpose: Investigates complaints related to insurance companies and claim disputes, ensuring they comply with state and federal regulations.

Recognizing Unfair Insurance Practices

Not sure if you should file a complaint? Here are common signs your insurer may not be acting in good faith:

• Claim Denied: Your claim was rejected with no clear explanation.
• Delays: Your payout is taking too long, impacting your ability to repair your home.
• Underpayment: The payout amount is significantly less than your documented losses.
• Poor Communication: Your insurer isn’t responding or is giving unclear answers.
• Unfair Cancellations: Your policy was canceled or not renewed without good reason.
• Pressure to Settle: You’re being pushed to accept a low offer quickly.

Document Everything

Before filing a complaint, gather these:

• Emails, call logs, and letters from your insurer
• Photos and videos of the property damage
• Receipts or estimates for repairs
• A timeline of your claim process
• Witness names, if any

How to File an Insurance Complaint in Oregon

You can submit a complaint to the Oregon Division of Financial Regulation online or by mail. Here’s how:

Hotline

Call: 503-947-7984, toll-free (in state only,) 1-888-877-4894
Monday through Friday from 8 AM to 5 PM

Online Submission

Submit via the official form:
https://sbs.naic.org/solar-web/pages/public/onlineComplaintForm/onlineComplaintForm.jsf?state=or&dswid=7423

Mail-In Form

Download and print the form: https://dfr.oregon.gov/help/Documents/3600.pdf

• Mail-In PDF
• Mail to:
  Department of Consumer & Business Services
  Division of Financial Regulation – Consumer Advocacy & Education – 2
  P.O. Box 14480
  Salem, OR 97309-0405

Fax

Send your complaint by fax to: 503-378-4351

Email

You can also send your complaint to: DFR.InsuranceHelp@dcbs.oregon.gov or DFR.InsuranceHelp@oregon.gov

Website

Visit: https://dfr.oregon.gov/help/complaints-licenses/Pages/file-complaint.aspx

What Happens After You File?

The Oregon Division of Financial Regulation will:

• Review your documentation
• Investigate the insurer’s handling of your claim
• Contact your insurer and request a formal response
• Notify you of the outcome and any next steps

While the department cannot force payment, it can hold insurers accountable for unfair practices.

Types of Complaints They Handle:

• Denied, delayed, or underpaid claims
• Misleading policy information
• Unlawful policy cancellations
• Poor customer service or negligence
• Violations of state insurance regulations

What to Include in Your Complaint

Be prepared with:

• Your full name, contact info, and policy number
• Your insurer’s name and the adjuster’s contact
• A clear explanation of the issue
• Copies of supporting documents (photos, estimates, emails)

Still Having Trouble?

You may also wish to consult an attorney if:

• Your claim was wrongfully denied
• You’ve suffered significant financial harm
• The insurer is stalling with no end in sight

Legal help can support your claim while the department investigates.