Arkansas: How to File a Property Insurance Complaint and Protect Your Rights

Arkansas Insurance Department (AID)

Purpose: Investigates complaints related to insurance companies and claim disputes, ensuring they comply with state and federal regulations.

Recognizing Unfair Insurance Practices

Not sure if you should file a complaint? Here are common signs your insurer may not be acting in good faith:

• Claim Denied: Your claim was rejected with no clear explanation.
• Delays: Your payout is taking too long, impacting your ability to repair your home.
• Underpayment: The payout amount is significantly less than your documented losses.
• Poor Communication: Your insurer isn’t responding or is giving unclear answers.
• Unfair Cancellations: Your policy was canceled or not renewed without good reason.
• Pressure to Settle: You’re being pushed to accept a low offer quickly.

Document Everything

Before filing a complaint, gather these:

• Emails, call logs, and letters from your insurer
• Photos and videos of the property damage
• Receipts or estimates for repairs
• A timeline of your claim process
• Witness names, if any

How to File an Insurance Complaint in Arkansas

You can submit a complaint to the Arkansas Insurance Department online or by mail. Here’s how:

Hotline

Call: 800-282-9134 or 800-852-5494
Available 9:00 am – 5:00 pm

Online Submission

Submit via the official form:
https://sbs.naic.org/solar-web/pages/public/onlineComplaintForm/onlineComplaintForm.jsf?state=AR&dswid=2827

Mail-In Form

Download and print the form: https://www.insurance.arkansas.gov/site/assets/files/1/csd-complaint-autofill-2020_1.pdf

• Mail-In PDF
• Mail to:
  Arkansas Insurance Department
  Consumer Services Division
  1 Commerce Way, Suite 102
  Little Rock, AR 72202-2087

Fax

Send your complaint by fax to: 501-371-2749

Email

You can also send your complaint to: insurance.consumers@arkansas.gov

Website

Visit: https://www.insurance.arkansas.gov/

What Happens After You File?

The Arkansas Insurance Department will:

• Review your documentation
• Investigate the insurer’s handling of your claim
• Contact your insurer and request a formal response
• Notify you of the outcome and any next steps

While the department cannot force payment, it can hold insurers accountable for unfair practices.

Types of Complaints They Handle:

• Denied, delayed, or underpaid claims
• Misleading policy information
• Unlawful policy cancellations
• Poor customer service or negligence
• Violations of state insurance regulations

What to Include in Your Complaint

Be prepared with:

• Your full name, contact info, and policy number
• Your insurer’s name and the adjuster’s contact
• A clear explanation of the issue
• Copies of supporting documents (photos, estimates, emails)

Still Having Trouble?

You may also wish to consult an attorney if:

• Your claim was wrongfully denied
• You’ve suffered significant financial harm
• The insurer is stalling with no end in sight

Legal help can support your claim while the department investigates.